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Multi-channel AI communication agents

The always-on voice
of your business.

Attorus deploys a custom AI agent for your business that replies across SMS, Email, Instagram, WhatsApp, Messenger and Live Chat. Trained on your brand voice, your knowledge, and your real business data.

Book a consultation See how it works
SMS
Email
Instagram
WhatsApp
Messenger
Live Chat
Attorus Agent
live
Inbound across 6 channels
1,284
Replied on-brand, no human
1,217
Escalated to your team
67
Median response time
11s
Window · last 24h View detail
01 / The problem

Inbound has outpaced humans.

For most communication-heavy businesses, the bottleneck is not strategy. It is the inbox. Six channels, twenty-four hours, one team that has to sleep.

11:47 PM

Inbound DM, no reply.

Your highest-intent prospect just messaged on Instagram. The response will arrive at 9 a.m. tomorrow, if at all.

47%

Pipeline noise.

Fake registrations, drive-by enquiries and bots flood the same inbox as real, qualified leads. Sales cannot tell which is which.

Off-brand

Six people, six tones.

Whoever happens to be on shift answers, in their own words. Your voice is not the voice on the line.

36 hrs

Slow follow-up.

By the time someone confirms the booking, the lead has already taken a competitor’s appointment.

02 / Channels

Six inbound channels, one agent, one voice.

Every conversation, regardless of where it begins, is handled by the same agent with the same memory, the same tone, and the same access to your systems.

SMS

"Are you open Saturday?"
"Yes, 9 to 5. Want me to book you in?"
Telephony · Twilio, MessageBird

Email

Subject: Quote · 2BR unit cleaning
Maya R. → Attorus
"Could I get a quote for a 2-bedroom unit cleaning?"
Attorus → Maya R.
"Happy to. We base quotes on square footage. Can you share the unit size or address?"
Mailbox · Gmail, Outlook 365, IMAP

Instagram DM

"Saw your reel. Do you ship to Auckland?"
"We do. NZ orders ship from Sydney, 3 to 5 business days. Want to grab one now?"
Direct messages · Meta Graph API

WhatsApp

"Hi, is the apartment on Oxford St still available?"
"It is. Inspection is Saturday at 11. Should I pencil you in?"
Business platform · Meta WhatsApp Business API

Messenger

"Do you offer afterpay?"
"Yes, on orders over $80. Want me to send the link?"
Facebook Pages · Meta Graph API

Live Chat

"What’s the difference between your Pro and Studio plans?"
"Pro is for solo operators, Studio is for teams of 3+. Which sounds closer to your setup?"
On-site widget · Intercom, Crisp, custom embed
03 / How it works

From your brand to a live agent, in three steps.

01

We learn your business.

A short engagement to absorb your brand voice, internal knowledge, factual data and the systems you already operate. We map exactly what your agent should and should not say.

  • Brand voice & guidelines
  • Internal SOPs & knowledge
  • Real product / pricing data
  • CRM, calendar, pipeline access
02

We deploy your agent.

Your custom agent is configured for the channels you choose, integrated with your existing stack, and put through staged trial conversations before it ever sees a live customer.

  • Channel-by-channel rollout
  • Tone tuned to your guidelines
  • Tested against historical threads
  • Escalation paths defined
03

It runs, you watch.

The agent handles inbound around the clock and escalates only when it should. You see every conversation in one console and can adjust tone, scope, or knowledge at any time.

  • 24/7 multi-channel coverage
  • Audit log of every reply
  • Human handover when flagged
  • Weekly tone & accuracy reviews
04 / Sample interaction

What your agent does while you sleep.

An actual interaction, end to end. Lead enquiry to booked appointment to CRM, with no human in the loop and no off-brand reply.

Conversation #284,917
· Maya R. · @maya.r · first-touch lead
resolved tue 11:47 to 11:49 PM
Maya R. · Instagram DM · 11:47 PM
Hey, do you do same-day appointments? I saw your reel about the new clinic in Bondi.
Attorus Agent · 11:47 PM
Hi Maya, yes. Bondi has same-day slots Monday to Friday. Are you after a consult or a follow-up?
Maya R. · 11:48 PM
A consult. Can you do tomorrow afternoon?
Attorus Agent · 11:48 PM
I can. Dr. Lyon has 2:30 or 4:15 free. Which suits?
Maya R. · 11:48 PM
4:15 please.
Attorus Agent · 11:48 PM
Booked. I’ve sent a confirmation to your email and a 30-minute reminder for tomorrow. Anything I can prep the team on before you arrive?
Maya R. · 11:49 PM
No, all good. Thank you.
CRM. Lead created in HubSpot. Tagged "consult, Bondi, organic-IG". Calendar event added for Dr. Lyon, 4:15 PM Tue.
Channel
Instagram DM
Reply latency
12s
Resolution
1m 47s end-to-end
Outcome
Booking confirmed
05 / Why custom matters

A generic chatbot is the wrong tool for the job.

A communication agent that represents your business needs three things a generic LLM cannot give you on its own.

a

Brand voice consistency.

Trained on your guidelines, your historical replies and your tone of voice. Your agent does not sound like ChatGPT. It sounds like you.

b

Factual accuracy.

Answers are pulled from your real product data, pricing, availability and policy documents. No hallucinated discounts, no invented hours.

c

Deep system integration.

Your agent reads and writes to your CRM, calendar and pipeline as it works. Bookings appear, leads get tagged, threads get logged.

06 / Industries

Built for businesses that live in the inbox.

Every deployment is bespoke, but these are the operators we work with most.

07 / Proof

100,000+

conversations handled monthly across our deployed agents.

4 days
typical deployment
11s
median first reply
24/7
multi-channel coverage
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08 / Start

Put the always-on voice
of your business to work.

A 30-minute consultation. We map your channels, your existing systems and the conversations worth handing over. You leave with a deployment plan, not a sales pitch.

Book a consultation or send us a message